Basic troubleshooting usually starts the same as with any other type of hardware devices. Try the following:

· Make sure that the devices are supported by your operating system and then

· Go to the manufacturer’s web site and download the latest version of software or drivers for those devices. While you’re there you might browse the site to see if there are known issues or other information for your device.

· Make sure the Bluetooth device is listed in the Bluetooth Devices Browser in the Control Panel (keep in mind that some Bluetooth devices may install a custom dialog window for their device in the control panel).

· Make sure that you’re system is up to date on any service packs and other updates for your operating system

For additional troubleshooting, browse to the page listed below for other scenarios that you may run into.

You can also search the pctipsbox for help for other issues with specific Bluetooth devices.

Troubleshoot problems with Bluetooth enabled devices p/11a74104-645d-40d4-b933-bde5d15537bb1033.mspx

Set up a Bluetooth enabled device

What is a Bluetooth personal area network (PAN)?

911894 You receive an error message immediately after you install the USB transceiver for a Microsoft keyboard or optical mouse to configure Bluetooth on a Windows XP SP2-based computer

960531 The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item

Connect to a Bluetooth personal area network (PAN)

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