Users who have problems with their Windows computers now also have an easy solution to address some issues. With the Microsoft Automated Troubleshooting Services 1.0, the Redmond company is essentially automating the troubleshooting process associated with what it referred to as common glitches affecting its software. According to the software giant, the Microsoft Automated Troubleshooting Services 1.0 is designed to require nothing more from end users than a single click. But users have to keep in mind, that when it says common problems, Microsoft actually means common problems. The tool is obviously addressed at non-technical users.
“We launched the Microsoft Automated Troubleshooting Services, where with one click we can detect problems on your machine and automatically fix any common problems that are found. I know just about all of you reading this are computer experts and can fix these types of issues faster than you can run a wizard but if you’re like me, there’s always a friend or coworker (or parent) somewhere needing this kind of stuff fixed and if so maybe you can forward this along and save yourself some time,” explained J.C. Hornbeck, Manageability Knowledge engineer. Read More»
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January 22, 2009 by
Jason Mozilla aims to build a new program designed to harvest end-user data for its open source projects, but especially Firefox. Firefox Test Pilot is currently nothing more than an initiative debuted under the Mozilla Labs umbrella, in order to lay out the concept behind the project, and to attract interest and identify a software engineer to lead the program. According to Aza Raskin, head of user experience at Mozilla Labs, Test Pilot will be used to gather Firefox usage information, feedback that will subsequently be used to evolve the design process of the open source browser.
“Test Pilot is a still-in-concept platform for a new user-testing program for Mozilla that aims to build a 1% representative sample of the Firefox user base for soliciting wide participation and structured feedback for interface and product experiments,” Raskin stated.
One important aspect of the new program is that Mozilla actually envisions building an entire feedback platform, which could scale beyond Firefox, to Thunderbird and Seamonkey, and subsequently to every Mozilla Labs project. Raskin indicated that the Test Pilot, served to users as an extension of Firefox, would first of all require them to answer non-personally-identifiable questions, in order to classify them in accordance with the locale, technical level etc. Read More»
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When large businesses buy new PCs, they often wipe the hard drives clean and install a fresh copy of Windows, along with the other software they want workers to have. Some consumers, frustrated with all of the trial software, desktop icons and other stuff that comes loaded on their machines, are doing the same thing.
However, what works for businesses isn’t always so easy for individuals. Many computers don’t actually come with a clean copy of the operating system. Instead, many ship with a “recovery partition” or a recovery disc that restores the system back to the way it shipped–with all that extra software. Read More»
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