Tag: hardware component

One-click troubleshooting process

June 06, 2009 by Jason

Users who have problems with their Windows computers now also have an easy solution to address some issues. With the Microsoft Automated Troubleshooting Services 1.0, the Redmond company is essentially automating the troubleshooting process associated with what it referred to as common glitches affecting its software. According to the software giant, the Microsoft Automated Troubleshooting Services 1.0 is designed to require nothing more from end users than a single click. But users have to keep in mind, that when it says common problems, Microsoft actually means common problems. The tool is obviously addressed at non-technical users.

“We launched the Microsoft Automated Troubleshooting Services, where with one click we can detect problems on your machine and automatically fix any common problems that are found. I know just about all of you reading this are computer experts and can fix these types of issues faster than you can run a wizard but if you’re like me, there’s always a friend or coworker (or parent) somewhere needing this kind of stuff fixed and if so maybe you can forward this along and save yourself some time,” explained J.C. Hornbeck, Manageability Knowledge engineer. Read More»

What is the Windows Experience Index?

September 08, 2008 by Jason

The Windows Experience Index measures the capability of your computer’s hardware and software configuration and expresses this measurement as a number called a base score. A higher base score generally means that your computer will perform better and faster than a computer with a lower base score, especially when performing more advanced and resource-intensive tasks.

Each hardware component receives an individual subscore. Your computer’s base score is determined by the lowest subscore. For example, if the lowest subscore of an individual hardware component is 2.6, then the base score is 2.6. The base score is not an average of the combined subscores.

You can use the base score to confidently buy programs and other software that are matched to your computer’s base score. For example, if your computer has a base score of 3.3, then you can confidently purchase any software designed for this version of Windows that requires a computer with a base score of 3 or lower.

The base scores currently range from 1 to 5.9. The Windows Experience Index is designed to accommodate advances in computer technology. As hardware speed and performance improves, higher base scores will be introduced. However, the standards for each level of the index stay the same. For example, a computer scored as a 2.8 will remain a 2.8 unless you decide to upgrade the computer’s hardware. Read More»