Upgrading their LG notebook to Windows 7 has left some customers scrambling for new batteries after the new operating system suggested they needed to replace their old one, and scratching their heads when the “Consider replacing your battery” persisted.

Microsoft confirmed that users were seeing a warning message immediately after they made the jump to Windows 7 on certain LG notebooks, instructing them to replace their laptop’s battery.

However, customers that went ahead and swapped existing batteries or new ones, continued to see the message from the Windows Battery Meter.

The software giant explained that Windows 7 is not at fault for the problem. According to the Redmond company, the erroneous “Consider replacing your battery” messages are generated by a code defect in the system firmware (BIOS) of some LG notebooks, including the R500 family of laptops. More »

Microsoft Fix it got a boost this week with the introduction of an update designed to make it easier for users to find fixes to their issues with Microsoft software.

Fix it is the Redmond company’s online hub offering a comprehensive collection of automated solutions for problems impacting products such as Windows, Internet Explorer, Windows Media Player, Xbox and Zune, Office, Windows Server etc.

Microsoft Fix it has been steadily growing both in terms of usage (the fixes were used an impressive over 156 million times) and as far as the number of fixes is concerned (in excess of 500), an aspect indicative of the initiative’s success.

The software giant has also put in effort to tailor the Fix it Solution Center to users in no less than 35 countries worldwide, providing help in their native language. More »

Microsoft is helping Windows 7 customers deal with poor startup performance in the context in which they have at least one external SATA port that is not used.

The Redmond company has confirmed an issue related to the latest iteration of the Windows client, in which customers can experience sluggish boot times on computers that have an unused external SATA port.

And while the software giant is not offering affected users an update to resolve the issue, it is providing them with a hotfix which can be downloaded from Microsoft Support.

“You experience a long startup time on a Windows 7-based computer that has an unused external SATA port,” reads Microsoft’s description of the problem.

For those not familiar with SATA, the acronym stands for Serial Advanced Technology Attachment, and is essentially a consumer mass storage interconnect designed for the ATA command protocol. More »

Microsoft has confirmed an issue for customers running Windows 7 and Windows Server 2008 R2 in which the platforms can corrupt disk volumes and lead to data loss on computers with HDDs larger than 2 terabytes (TB).

According to the Redmond company, in addition to running either Windows 7 or Windows server 2008 R2 on a machine equipped with hard disk drive with more than 2 terabytes of disk space, users also need to have the operating systems configured to save dump files to a volume on the HDD.

In this context, the results might end up upsetting customers, the software giant warned.

“Some data of the dump file is offset at a disk offset greater than the 2 terabyte address of the hard disk drive,” Microsoft informed. More »

A hotfix is available to users that have experienced problems waking up their Windows 7 machines from hibernation.

According to the Redmond company, customers running the latest iteration of the Windows client have reported issues in which they are unable to resume activity after their computer goes into hibernation.

The software giant explained that in some cases, the computer screen will dim after the users log on to resume from hibernation. This issue is related specifically to Windows 7, Microsoft stated.

“Consider the following scenario:

– You have a computer that is running Windows 7.

– You configure the power button to be used for hibernation on the computer. More »