Microsoft is helping Windows 7 customers deal with poor startup performance in the context in which they have at least one external SATA port that is not used.

The Redmond company has confirmed an issue related to the latest iteration of the Windows client, in which customers can experience sluggish boot times on computers that have an unused external SATA port.

And while the software giant is not offering affected users an update to resolve the issue, it is providing them with a hotfix which can be downloaded from Microsoft Support.

“You experience a long startup time on a Windows 7-based computer that has an unused external SATA port,” reads Microsoft’s description of the problem.

For those not familiar with SATA, the acronym stands for Serial Advanced Technology Attachment, and is essentially a consumer mass storage interconnect designed for the ATA command protocol. More »

Microsoft has worked to allow customers running Windows 7’s predecessor to resolve issues that caused backups to fail via a fix offered for download. According to the Redmond company, users of Windows Vista and Windows Server 2008 can experience failures of the backing up process and the logging of Event ID 12293 on their computers. The software giant did not explain the source of the problems or offer any details beyond describing the issue itself; however, it did confirm that Service Pack 1 and SP2 releases of both Vista and Windows Server 2008 could experience backup glitches.

“You try to perform a backup on a computer that is running Windows Vista or Windows Server 2008. However, the backup stops immediately after it starts. Additionally, the following event is logged in the Application log: Event ID: 12293; Source: VSS; Message: Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider,” read the symptoms offered by Microsoft.

While an update is not available to resolve the problem, Microsoft is indeed offering end users a resource designed to prevent further failed backups. In this regard, a hotfix can be grabbed from Microsoft Support that will help customers deal with the issue at hand. As is the case with all Windows hotfixes, the company is emphasizing that the fix is designed to resolve exclusively the problem described above and that unaffected customers need not apply the resolve. More »

Although Microsoft has hammered away at Windows XP SP3 in order to provide an experience as seamless as possible for end users when deploying the service pack, failed installation scenarios are still a valid possibility. In the eventuality of a failed installation of XP SP3 RTM, there are some troubleshooting steps end users can take before running to Microsoft Support for help. The troubleshooting methods involve nothing more than basic actions on the part of the end user and are designed to resolve an unsuccessful installation process while, at the same, time ignoring the error message.

First of all, Microsoft advises all end users to turn to Windows Update for the primary source of the gold bits of XP SP3. “Sometimes an installation is unsuccessful because a previous operation was not completed. By restarting the computer, you close any pending computer functions and restart the process. Wait until the computer finishes the restart process, and then log on to your account. Visit Windows Update to reselect and install Windows XP SP3. Click Express Install (Recommended),” Microsoft stated. More »

One of our readers Vimal reported us a problem saying: “windows not genuine , this comes when I start my Windows XP“.

This is one of the most common problem which is faced by lot of windows users these days as they don’t have the legit copy of windows XP.

This message as shown in the image above appears every time the user logged in windows, with a timer of some seconds before the Resolve Later button got enabled, all this delayed the entire windows logon process.

Let’s see how can we resolve this issue More »

Windows Vista comes with a rich feature set of diagnostic and repair tools that you can use in the event that your computer is not operating correctly. These tools allow you to diagnose problems and repair them without having to boot into Windows. This provides much greater flexibility when it comes to fixing problems that you are not able to resolve normally. This guide focuses on using the Startup Repair utility to automatically fix problems starting Windows Vista. The tutorial will also provide a brief description of the advanced repair tools with links to tutorials on how to use them.

If you are having problems starting Windows Vista, then your first step is to use the automated repair tool called Startup Repair. More »