Windows 7 is an evolutionary Windows client release, according to Microsoft, and it was also fit that support for the OS would also be an evolution compared to what was available for Windows Vista. And Windows 7 comes in a world where Microsoft Support is much different from what it was when the company made its debut.
According to the software giant, “Microsoft Corp. was founded in 1975 to develop and sell BASIC interpreters for the Altair 8800. Customer support in 1975 consisted of Bill Gates and Paul Allen.” The focus on customer support has grown tremendously for Microsoft, as the Windows operating system became ubiquitous, and as the company started offering additional products.
Official statistics from the Redmond company reveal that this year alone traffic to Microsoft online support exploded to approximately 1.2 billion. “Microsoft Customer Service and Support now manages 30 million support requests online, through e-mail and phone each year in 29 languages across a range of products around the world. There are more than 7,000 agents in over 60 locations available to help Microsoft customers,” the company explained. More »
With the Release Candidate Build 7100 development milestone available for download since May 5th, 2009, and Windows 7 making its way toward RTM, Microsoft is also planning to debut the Tech Guarantee Program, now labeled Microsoft’s ‘Windows 7 Upgrade Option Program’ associated with the operating system. The Redmond company offered a similar program for Windows Vista, and it is now planning to do the same for Windows 7, starting June 26th, 2009. The marketing initiative is designed to offer free upgrades from Windows Vista to Windows 7 for customers who will not wait for the next iteration of the Windows client.
Microsoft has failed to offer any details related to its Technical Guarantee Program for Windows 7, but TechARP revealed that the Windows 7 Upgrade Option Program was planned for debut by the end of next month. PC manufacturer Acer has already begun promoting the initiative in Australia, by offering marketing materials advertising the debut of the program. “Beginning June 26, 2009, customers who purchase a qualifying ACER Vista-based PC will receive a comparable version of Windows 7 when available,” reads the message of a slip included with new purchased Acer computers. More »
Microsoft is offering as a free download the Resource Kit content already made available on TechNet for the Office 2007 System. Packaged in Compiled Help format, the 2007 Office Resource Kit Technical Library weighs in at just 3.7 MB, and end-users will need an operating system capable of dealing with compiled help files, namely Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008. According to Microsoft, the downloadable Office 2007 Resource Kit CHM offers nothing more than the 2007 Office Resource Kit technical library, which can be accessed on the company’s portal for IT professionals.
Essentially, the 2007 Office Resource Kit is designed as a resource centralizing a range of information, guides, walkthroughs, troubleshooting techniques etc. related to Office 2007. In this sense, the kit is set up to streamline the deployment of the Redmond company’s productivity suite in the context of corporate IT infrastructures.
“The primary administrative tools for deploying the 2007 Microsoft Office system are included with the product and are no longer available as a download as in previous More »
Network Access Protection is designed to permit a high degree of control over client computers across a network. A critical feature of Windows Server 2008, NAP is now also supported by Windows Vista
RTM and Service Pack 1 and Windows XP Service Pack 3. But deploying NAP is not exactly an effortless task. However, Microsoft is offering the necessary resources to help network administrators, infrastructure specialists and system architects. An illustrative example of this is the Network Access Protection Design Guide available via TechNet.
“The Network Access Protection Design Guide, authored by our very own technical writer and NAP Forum hero Greg Lindsay, is now live! The NAP Design Guide explains the advantages, disadvantages, requirements, recommendations, and design considerations for deploying NAP for the IPsec, 802.1X, VPN, and DHCP enforcement methods. (…) Huge thanks to Greg for his authoring efforts over the last year and to many NAP product team reviewers for helping to ensure that the content is technically accurate and complete,” revealed Joe Davies, NAP Senior Program Manager. More »