Tag: Troubleshooter

Windows 7 RTM Support

November 01, 2009 by Jason

Windows 7 is an evolutionary Windows client release, according to Microsoft, and it was also fit that support for the OS would also be an evolution compared to what was available for Windows Vista. And Windows 7 comes in a world where Microsoft Support is much different from what it was when the company made its debut.

According to the software giant, “Microsoft Corp. was founded in 1975 to develop and sell BASIC interpreters for the Altair 8800. Customer support in 1975 consisted of Bill Gates and Paul Allen.” The focus on customer support has grown tremendously for Microsoft, as the Windows operating system became ubiquitous, and as the company started offering additional products.

Official statistics from the Redmond company reveal that this year alone traffic to Microsoft online support exploded to approximately 1.2 billion. “Microsoft Customer Service and Support now manages 30 million support requests online, through e-mail and phone each year in 29 languages across a range of products around the world. There are more than 7,000 agents in over 60 locations available to help Microsoft customers,” the company explained. Read More»

Seven Tips and Tricks For Windows 7 – Part 2

May 29, 2009 by Jason

Put a “Pin Up” of the Folders You Use Most.
Windows® 7 allows you to “pin up” the folders you use most on your taskbar. Simply hold your mouse over the
favorite folder, right click, and drag it onto the taskbar. Windows 7 automatically pins itself to the Explorer Jump List. To open the folder, right click on the Explorer icon and select the folder you want.

Double-Up Your Windows.
When working within an application, sometimes you just want more of a good thing. To open another window of the same application (assuming the app can run more than one instance), simply hold
Shift and click the taskbar icon. You can also middle-click your third mouse button for the same result.

Clear, Crisp Display—It’s In Your Control.
Windows 7 makes it easy for you to adjust your display settings, making text and images easier to view in all the various locations where you work on your computer. Your laptop display may look fine at work but a little dark at home. Adjust the text and image settings easily with two snappy applets: ClearType Text Tuning and Display Color Calibration. Run cttune.exe and dccw.exe, or look them up in the Control Panel. Read More»

The best way to merge your contacts with iPhone

October 23, 2008 by Jason

Many people find that synching a new iPhone with their contact and calendar data from applications like Microsoft Outlook just doesn’t work easily.

Fortunately, there are techniques you can use to make sure that your devices are sharing data smoothly.

If you’re having trouble using iTunes to sync your contact data from Outlook or other sources with your iPhone or iPod Touch, follow these steps to get your data where it needs to be.

Step 1. With your phone connected to your computer, make sure iTunes is running. If necessary, select your phone under the Devices category in iTunes’ left pane.

Step 2. With iTunes’ Summary tab in front, make sure the Options at the bottom are set the way you want them. I like to control which files are moved and when, so I uncheck Automatically sync when this iPhone is connected. I also select Manually manage music and videos. Read More»

How to Troubleshoot Hardware Problems with Device Manager

May 06, 2008 by Jason

Windows XP works with countless different printers, scanners, digital cameras, and other devices. It does so with the help of drivers, unique software programs that help your operating system communicate with individual pieces of hardware. If your computer starts to freeze, crash, or if a hardware device stops working, you can troubleshoot the problem with the Device Manager.

Device Manager shows you how the hardware on your computer is installed and configured, and how the hardware interacts with your computer’s programs.

You’ll typically use Device Manager to check the status of your hardware and update device drivers on your computer. Advanced users who have a thorough understanding of computer hardware might also use Device Manager’s diagnostic features to resolve device conflicts and change resource settings.

Note You may need to be logged on as an administrator or be a member of the Administrators group in order to use some or all of the features in Device Manager. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure. Read More»