Lots of people use networks, but most people don’t have the time or inclination to become networking experts. Instead, we often rely on someone more knowledgeable to troubleshoot our network problems. But what if you don’t have someone available to help you? The Network troubleshooter in Windows 7 provides a way for anyone to diagnose and repair network problems.
Networks are complex
Networks rely on complex technology, so diagnosing the root cause of a network problem can often be a difficult task. For example, if you can’t access a website, you will see an error message, but the message might not be necessarily very helpful since it typically won’t pinpoint the exact problem. The problem could be caused by a number of issues with your computer, the web server, or the network between your computer and the web server. More »
Windows 7 RTM can eat up some of the desktop shortcuts created by end users, Microsoft explained. Customers running the latest iteration of the Windows client have reported that in certain scenarios shortcuts that they placed on the desktop disappeared altogether. According to the Redmond company, this is expected, by design, behavior in Windows 7. At fault is the System Maintenance troubleshooter that will delete all shortcuts from the desktop as long as they are considered broken.
“The System Maintenance troubleshooter performs a weekly maintenance of the operating system. The System Maintenance troubleshooter either fixes problems automatically or reports problems through Action Center. When there are more than four broken shortcuts on the desktop, the System Maintenance troubleshooter automatically removes all broken shortcuts from the desktop,” Microsoft stated.
According to the software giant, the System Maintenance troubleshooter has a certain limit that triggers it to delete broken shortcuts. Microsoft informs that keeping the number of broken shortcuts on the desktop to no more than four ensures that they won’t be touched. But place five broken shortcuts on the Windows 7 desktop and they will be deleted. More »
Windows 7 is an evolutionary Windows client release, according to Microsoft, and it was also fit that support for the OS would also be an evolution compared to what was available for Windows Vista. And Windows 7 comes in a world where Microsoft Support is much different from what it was when the company made its debut.
According to the software giant, “Microsoft Corp. was founded in 1975 to develop and sell BASIC interpreters for the Altair 8800. Customer support in 1975 consisted of Bill Gates and Paul Allen.” The focus on customer support has grown tremendously for Microsoft, as the Windows operating system became ubiquitous, and as the company started offering additional products.
Official statistics from the Redmond company reveal that this year alone traffic to Microsoft online support exploded to approximately 1.2 billion. “Microsoft Customer Service and Support now manages 30 million support requests online, through e-mail and phone each year in 29 languages across a range of products around the world. There are more than 7,000 agents in over 60 locations available to help Microsoft customers,” the company explained. More »