PCTips Box

Windows Sysinternals is a collection of advanced system utilities accompanied by technical information, designed to streamline maintenance, management, diagnosis and troubleshooting tasks under the hood of the Windows operating system. The resources are offered as free downloads by Microsoft since 2006, when the Redmond giant acquired the project put together by Mark Russinovich and Bryce Cogswell. As of May 28, Microsoft has enabled alternative access to the utilities via Live Sysinternals, which is still in tests.

“We’re excited to announce the beta of Sysinternals Live, a service that enables you to execute Sysinternals tools directly from the Web without hunting for and manually downloading them. Simply enter a tool’s Sysinternals Live path into Windows Explorer or a command prompt as live.sysinternals.comtools or view the entire Sysinternals Live tools directory in a browser,” reads the announcement from Microsoft. (more…)

Although Microsoft has hammered away at Windows XP SP3 in order to provide an experience as seamless as possible for end users when deploying the service pack, failed installation scenarios are still a valid possibility. In the eventuality of a failed installation of XP SP3 RTM, there are some troubleshooting steps end users can take before running to Microsoft Support for help. The troubleshooting methods involve nothing more than basic actions on the part of the end user and are designed to resolve an unsuccessful installation process while, at the same, time ignoring the error message.

First of all, Microsoft advises all end users to turn to Windows Update for the primary source of the gold bits of XP SP3. “Sometimes an installation is unsuccessful because a previous operation was not completed. By restarting the computer, you close any pending computer functions and restart the process. Wait until the computer finishes the restart process, and then log on to your account. Visit Windows Update to reselect and install Windows XP SP3. Click Express Install (Recommended),” Microsoft stated. (more…)

Microsoft constantly collects information about Vista from users. When a problem occurs, Vista usually asks whether you want to send information about the problem to Microsoft and, if you do, it stores these tidbits in a massive database. Engineers then tackle the “issues” (as they euphemistically call them) and hopefully come up with solutions.

One of Vista’s most promising new features is Problem Reports and Solutions, and it’s designed to make solutions available to anyone who goes looking for them. Vista keeps a list of problems your computer is having, so you can tell it to go online and see if a solution is available. If there’s a solution waiting, Vista will download it, install it, and fix your system. (more…)

In Windows Vista, users can have an extensive System Health Report generated for them in helping troubleshoot performance and reliability issues on their PC or to see how healthy their PC is in general. For the average user, this probably won’t mean anything. But for me, I’m the type of user that really likes having the ability to create reports that tell me about my PC so I was really excited to find this ability in Windows Vista.

This evening I decided to generate a report on my main desktop PC for the first time and see what it says. To have a System Health Report generated: (more…)