Microsoft has warned users of the attest iteration of its Windows client and server platforms that they could experience problems related to their machines, when the OS stops responding for no apparent reason.
According to the Redmond company, the problems reported by customers do not fit any pattern, and appear to happen at random.
Fortunately enough, the software giant already has a solution for the problem available to affected customers running Windows 7 and Windows Server 2008 R2.
“A computer that is running Windows Server 2008 R2 or Windows 7 stops responding randomly,” Microsoft stated.
“Applications or services that are running on the computer stop working correctly. Additionally, you cannot log on to the computer by using the remote desktop connection utility,” the company explained.
Microsoft noted that it has identified the problem, but offered very little information to customers.
“This issue occurs because of a deadlock condition between the Lsass.exe process, the Redirected Drive Buffering Subsystem (Rdbss.sys) driver, and the Winsock kernel,” the company said.
A hotfix has already been made available for download, designed to allow end users to resolve the problem described above.
Still, Microsoft is emphasizing that only customers affected by this specific issue apply the hotfix.
“This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix,” the company said.
According to the information that accompanies the hotfix, all customers running Windows 7 and Windows Server 2008 R2 will be getting the fix with Service Pack 1 (SP1).
Microsoft revealed that the first upgrade for Windows 7 will resolve problems generating random freezes.
Windows 7 SP1 is currently available for download as a Beta release, with Microsoft planning to wrap up and deliver the upgrade to customers worldwide in the first half of 2011.